How long will my order take to be ready?
Print orders: 2-3 business days
Mounting (foamboard & Ultra Mount): 3-4 business days
Framing: 5 business days
Alupanel: 7+ business days
All times depend on current order volume and material availability. This is particularly the case for more esoteric frame mouldings.
Rush service available, contact us for further details.
How do I receive my order?
You can either select ‘In Store Pick-up’ or have it shipped to you. If you are arranging a third party to pick up your order, please notify us in advance.
What image file formats do you accept?
We accept tiff and jpeg files. Image files must be flattened with no layers, alpha channels, or paths.
If you don’t know what any of that means, don’t worry. Our expert printers will verify that your images are suitable for the requested output. If we have any concerns about image quality, we will reach out to you.
What file size can I upload?
Through our web-based interface, the largest file size you can upload is 2gb per file.
Contact us if you wish to arrange an alternate delivery method for larger files.
What is the smallest / largest print I can order?
We print (almost) any size, so the choice is yours.
The file size and quality of your image capture will play the biggest role in the upper limit of your print size. Paper choice will also come into play as some are only available in certain widths.
Check out our Print Page for paper specifications.
A good test for image integrity at a particular size is to first open it in Photoshop. Then navigate to ‘Image’ on the top bar and select ‘Image Size’. Make sure your measurements are in inches, resolution is set to 300, and upsampling is checked. Then enter your desired width or height and click OK. Once the process is complete, check the image detail at 25 or 50 percent zoom.
If the quality looks good to you, it will print just as successfully.
Do you manipulate or edit images before printing?
By default, Tricera Print does not colour correct or edit your uploaded files in any way.
If you would like assistance sizing, retouching, or adjusting your images for printing, we charge $100 per hour for standard Photoshop services. This includes resizing, cropping, basic retouching and colour correction. The fee is calculated in 15-minute increments.
We can also provide advanced help (i.e., art direction, advanced retouching, creative Photoshop execution or exhibition planning) at a rate of $200 per hour. Again, this is charged in 15-minute increments.
How much sharpening should I apply?
While sharpening is subjective, we go with the “less is more” philosophy as over-sharpened images tend to have a crunchy, artificial look.
Here’s a useful video from Adobe on how to sharpen your photos.
What colour space do you use?
Our working space defaults to SRGB. However, we do not convert the profile embedded in your image file. So if you capture in Adobe RGB or ProPhoto RGB, the print output will be processed in the same colour space.
Generally, your paper choice will be the biggest determinant in colour representation. A test print is always recommended on the paper of interest.
Do you offer a guarantee?
We stand by our work. We only print with archival inks and premium archival media that has been lab tested for colour stability and longevity. Every print or mounted piece of artwork is thoroughly inspected before it leaves our lab.
If you are unhappy with the quality of your print for any reason, we will remake it. Guaranteed.
This is an exceptional pledge given the subjective nature of art. We highly recommend calibrating your screen or visiting our store to view your images on our calibrated workstation to ensure your file is print-ready. If you have any concerns, we also encourage you to order a test print of your work before we proceed with the final print.
How should I display my frames and mounted work?
Do not hang in direct sunlight or a humid environment. High or low humidity can cause damage to artwork. Do not hang directly over any heat sources such as heating vents or fireplaces. Also, avoid hanging your artwork in the bathroom as it will be susceptible to mould.
How much does delivery cost?
The delivery charge depends on your location and the size of your order. You will be informed of the shipping fee after going through the checkout process on our website.
What are my delivery options?
We ship with Canada Post or a local courier if you are located in the Lower Mainland. Regardless of the carrier, we will always provide you with a tracking number to track your order. We also offer free in-store pickup at our Vancouver location.
How long will the delivery take?
Delivery times vary depending on your location and the production time of your order. You will be notified and provided with a tracking number once your order has shipped.
How will my order be packaged?
We ship all loose prints larger than letter size (8.5”x11”) in a sturdy cardboard tube. All canvas prints will be shipped in custom cardboard packaging to ensure their safe delivery.
What happens if my order arrives damaged?
Please inspect your package in the presence of the delivery driver. If you notice any damage, you should refuse receipt. Then, please contact our customer service immediately at 1-888-733-5702 so we can send you a replacement. We will also ask you to send photographic documentation of the damage to firstname.lastname@example.org for fast resolution.
If you already received the work before noticing any damage, please contact our customer service as soon as possible. Keep all original packaging in case a return is necessary.
Does Tricera Print ship internationally?
We only deliver within Canada.