FAQs

For the past two decades Tricera Print has provided the photographic, graphic design and commercial markets with the most advanced digital print solutions available. Our prints are produced with the most archival inks and papers currently available.

With proper care, they should last for many decades. Framed under glass and with our papers, longevity ratings ranged from 68 years to over 100 years. With UV glass, the ratings increased to a range of 98 years to over 200 years. While such testing cannot predict the future with certainty and each paper and ink combination needs to be tested separately, you can be certain that when properly handled your prints will last longer than any traditional colour process such as those prints from a Lighjet or Chromira printer. Many labs also use digital printers to output however they do so with “third party” cheaper inks that have not been tested for archival stability.

A recent survey of major labs in the USA show that these printers are using cheap bulk ink that has poor archival stability with tests showing that images fade in a little as two years. As one the largest EPSON proGrahics retailers in Canada you can be assured we are only using proven genuine archival ink from EPSON. Wilhelm Research provides an excellent reference for understanding the archival stability of a number of different papers when printed using genuine Epson INK. As of June 2016 we are using the Epson SureColor p20000 which utilizes the Ultrachrome HDX ink set.
http://www.wilhelm-research.com

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General Info

Where is Tricera Print located?

Our physical address is 1836 West 5th Avenue at Burrard Street in Vancouver. We have free parking on the side in two stalls. Please visit us on the second floor in unit 203. We also have an online ordering system, so you can be based anywhere in Canada and have your order delivered to your doorstep. We currently ship within Canada.

What are your opening hours?

Monday – Saturday / 9am – 5pm

How long does printing take?

Generally, we can have your print order ready in two days, or 48 hours from the time we receive your files. Depending upon location, shipping times will vary. If you need your prints sooner, please, contact us directly.

How long does framing take?

Framing typically takes five working days. However, if you need it sooner, we can put a “rush charge” on your order. This also depends on the availability of a given frame moulding. The cost and how quickly we can have it ready depends on your order; please call us for more details.

How long does mounting take?

Mounting takes five working days (with the exception of Acrylic, which takes seven working days). However, if you need it sooner, we can put a “rush charge” on your order. The cost and how quickly we can have it ready depends on your order; please call us for more details.

What is your guarantee?

We guarantee that we only print with archival inks and premium archival media that has been lab tested for colour stability and longevity. Every print or mounted piece of artwork is thoroughly inspected before it leaves our lab. Occasionally, some of the pigments can be dislodged during shipment due to the nature of some paper types. If this occurs, we will gladly replace it.

What happens if my order is damaged when I receive it?

Please check your delivery in the presence of the delivery person. If you notice damage, you should refuse receipt. Then, please contact our customer service immediately at 1-888-733-5702 so that we can order a replacement. To allow for quick handling of the situation, you must e-mail printing@tricera.com with photographic documentation of the damage.

If you have already received the work before you notice damage, please contact our customer service as soon as possible. Please keep the original packaging in case a return is necessary.

How should I display frames and mounted work?

Do not hang in direct sunlight or humid conditions. High or low humidity can cause damage to artwork. Do not hang directly over any heat sources such as heating vents or fireplaces. Also, artwork hung in bathrooms is susceptible to mould.

Image File Info & Preparation

What image file formats do you accept?

We accept tiffs, jpegs or PDFs.

They must be flattened with no layers, alpha channels, or paths.

If you don't know what any of that means, don't worry. Our expert printers will check that your images are suitable for the requested output.

If we have any concerns about quality, we will contact you.

What's the difference between TIFF and JPEG?

JPEG (pronounced jay-peg) is an acronym for Joint Photographic Experts Group. It is a lossy file format. The term "lossy" is used to describe a mathematical process that produces a smaller, more manageable file that is not identical to the original. Each time an image is saved as a JPEG, information is compressed, and when the image is re-opened, the data that is opened is based on the compressed information. Some of the original information is lost along the way. For this reason, the JPEG file format is not recommended for image editing. You can find more info at http://en.wikipedia.org/wiki/Jpeg.

TIFF is an acronym for Tag(ged) Image File Format. It is a loss less file format and one of the most popular and flexible of the current public file formats. Luminous Print uses TIFF files for printing and requests that customers send us files in TIFF format. TIFFs are the file format most frequently used when saving an image after editing in Photoshop (when the ultimate purpose for the image is output to a printer).

What Size File Can I Upload?

Maximum upload size per file is 100MB.

For larger files, please, use a file transfer service such as Dropbox to send us your images.

Or, contact us to arrange for an alternate method of delivery.

What is the minimum print size I can print?

The smallest standard print size we produce is a 8"x10" on a letter sized (8.5”x11”) sheet.

To print a smaller sized image you will want to layout it out on at least an 8"x10" page.  With this method you can also print multiple small images on an 8.5"x11" page.

What is the maximum size I can print?

The largest possible print size will be calculated based on the pixel size of your image file. The larger you would like to have your work produced, the greater the number of pixels must be.

Do You Do Image Editing or Manipulation?

By default, Tricera Print does not colour correct or edit your uploaded files in any way.

We only print files exactly how they are saved, so they must be prepared prior to submission. This means that if you submit a file without a border, then no border will be added. For information on file preparation (sizing, adding borders, etc.), see our "How To" page.

If you still require assistance in sizing, retouching, or adjusting your images for printing, we charge $80 per hour for our expert help. We will only charge you for the time spent with the technician in increments of 15 minutes. For example, 15 minutes would cost you $20.00.

How much sharpening do I apply?

Sharpening is subjective. Our rule of thumb is to under-sharp images as over-sharpened images tend to have a crunchy look.

Here’s a useful video from Adobe on how to Sharpen Your Photos

Borders, Borderless, or Custom Borders?

All images that are sized at 8"x10" will be printed on letter size (8.5"x11") paper. This means that we will provide you with an 8.5"x11" print that we do not trim unless the "Borderless" Option is checked during order creation.

All prints larger than 8.5"x11" will include a half inch white border.

If you require borders of a particular size, you must include them in the file. See our How To Page for instructions on creating custom borders.

If you require borderless (full-bleed) prints, there is an Option during the last step of order creation to choose “Borderless”.

What Colour Space Do You Use?

Your files may be uploaded in RGB or in CMYK. CMYK files will be converted into RGB in the production process. If a colour profile is not attached to the file, we will assume that your file has an sRGB profile. For grayscale files, we use GrayGamma2.2 as a basis.

Canvas & Giclee Printing

What's the difference between a “Pigment” print and a “Giclée” print?

Both “pigment print” and “giclee print” terms denote a print made from a digital file printed directly to paper using an inkjet printer as an output device. While the term is broad, it has come to be associated with prints produced to fine art papers.

Do you coat or varnish my canvas giclées?

Unless specified in the "Finishing" section of the order process, all of our canvas giclées are coated by hand with a protective finish that makes the canvas cleanable and less prone to damage from UV light (sun). We offer two types of finishes: glossy or matte.

What is a gallery wrapped canvas giclée?

A gallery wrapped canvas is produced by stretching the outer edges of the finished canvas around a stretcher bar. The sides of the gallery wrap show a portion of the image or, alternately, a selected color, making the finished gallery wrap suitable for wall display without finishing it with a frame.

Luminous Print produces three different styles of gallery wrap:

  • Image Wrap: The outer 1-½” to 2-1/2" edge of your image is wrapped around the stretcher bars. *
  • Continuous Mirrored Image: The outer 1-½” to 2-1/2" edge of your image is mirrored on the wrapped edge. *
  • Black, White, or Coloured Border: A classic black, white, or coloured edge is added to your image.
  • depends upon the depth of stretcher bar chosen
Does the canvas come with a hanging kit?

Yes, it does! Except for the "Loose Canvas" option, we supply every canvas print with a complimentary hanging kit.

Shipping

How much does delivery cost?

Delivery costs depend on your location and the size of your order. Once you go through the checkout process on our website, you will be informed of the actual shipping charge.

What are the delivery options?

We ship with Canada Post or a local courier if you are located in the Lower Mainland. Regardless of the carrier, we will always provide you with a tracking number for your convenience. We do offer free in-store pickup at our Vancouver location.

How long does delivery take?

Delivery times vary depending on location and the production time of your image. You will be notified and provided a tracking number once your products have shipped.

How will the work be delivered?

We ship all loose prints larger than letter size (8.5”x11”) in sturdy cardboard tubes. All canvas prints will be shipped in custom made cardboard packaging to ensure their safe delivery.

Which countries does Tricera Print deliver to?

We only ship within Canada.